Neither would be the fault of the user, who is fully licensed and has done nothing other than follow Microsoft’s normal procedures for installing Office 365. Or it could be a consequence of changing your Office 365 subscription. The guilty party may (or may not) be the trial version of Office typically pre-installed with a new PC. This told us that Windows thinks TWO product keys for Office are installed. For all things related to Office licensing, open a command prompt, go to (for example) C:\Program Files (x86)\Microsoft Office\Office16, and type:
DOWNLOAD OFFICE 2016 FOR MAC ISO FROM MICROSOFT STORE SOFTWARE
Here, we found a clue that the issue is related to software activation, specifically Event 2011 “Office Subscription Licensing exception”:Ģ. Two things you should do (after the usual reboot):ġ. One day you click on the shortcut for Word, but instead of opening, it just shows a “Starting” splash screen which never progresses.īeing smart, you try to start Word in safe mode by holding down the Ctrl key, but the exact same thing happens.Īnnoying, when you want to do your work.
Imagine you are a customer of Microsoft’s Office 365 service, including a subscription to the Office desktop applications like Word, Excel and Outlook.
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